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‎04-06-2023 01:28 PM - last edited on ‎04-08-2023 11:24 AM by Retired

HP Recommended
Product: Instant Ink and printer

I signed up to Instant Ink nearly 6months ago and I was told I would get 6 months free on whichever plan I wanted. I haven’t used the printer nowhere near the amount I thought I would and want to cancel before I start getting charged for a service I’m not using, however, when I go to cancel, it says I’ll be billed £24 (roughly). I was told I wouldn’t be charged to cancel and the first 6months was free when I bought the printer so I’m not sure why or what I’m being charged for. Any help is appreciated. 

Thanks in advance 

1 REPLY 1

‎04-09-2023 06:48 AM

HP Recommended

Hi @Diane_83-2001,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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