01-03-2020 08:47 AM
When did you change the plan and when is your billing cycle ends?
Be aware that when you downgrade a plan, the changes take effect on the first day of your next billing cycle and not immediately:
- If you are downgrading your plan, your plan automatically changes on the first day of the next billing cycle. When you downgrade your account, your monthly rollover maximum decreases and any rollover pages in excess of your new maximum are forfeited.
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution 🙂
01-03-2020 10:47 AM
Billing date: 02.01.2020
HP Instant Ink Service 100 Page Plan
20% VAT included: