Billing

[Hanni_x3]

So when I go onto billing and I type my card details it’s not going through and my card has money inside why is it declining it I’ve tried it at least 15 times it’s not working what shall I do?

[Hawks_Eye]

Hi @Hanni_x3,

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

My apologies for this inconvenience caused to you. I understand you are unable to update the card details.

Please try the below suggestions:

Click here https://instantink.hpconnected.com/subscriptions to Sign into your Instant ink account.

Open Account in the left menu.

Click Billing, and then Change Payment Method.

Enter all payment information, including card number, CVV, and expiration date, even if only the expiration date has changed.
 

If you do not see the above options on your account page that are mentioned in the instructions, try these solutions:

1. Make sure you are using the correct URL to login to your Instant Ink account.

If you are logged in to the correct page, the URL in the browser address bar should include http://“hpsmart.com”. If you are not on the right page, use these links to log in:

https://instantink.hpconnected.com/subscriptions

2. Make sure to log in with the email address associated with your Instant Ink account, especially if you have more than one email address, or someone else set up your Instant Ink account.

3. If the Instant Ink account page is not loading, try refreshing the browser window.

4. If you’re on a mobile device or don’t see a navigation menu on the left side of the page, click the menu icon in the top left to show the navigation menu.

Also check with your bank or card issuer for any update from them.

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 

Vince_0406