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May8
New member
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Message 1 of 2
112
Flag Post
HP Recommended

Black Cartridge Problem

HP Officejet 5255
Microsoft Windows 10 (32-bit)

I bought this printer recently this year.  Black ink cartridge shows "remove and reinstall."  I removed and reinstalled but message continued to appear and message said, "replace the indicated cartridge.   I do not want to buy the $40 replacement ink cartridge at Walmart since I am enrolled in the HP Instant Ink Cartridges replacement.  Any chance HP would send me one in good faith?  Thanks you.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
56
Flag Post
HP Recommended

Black Cartridge Problem

Hi @May8

 

Welcome to the HP Support Community. 

 

Please try the steps mentioned in this document

 

Also, have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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