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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
BekraP
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Black Cartridge Problem

HP Recommended
HP Envy Photo 6230
Microsoft Windows 10 (64-bit)

I haven't printed on my printer for a little while and recently decided to print some photos.  I changed the colour cartridge as it was needed and the printer was fine.

 

Halfway through printing a photo, the printer produced an error with the black cartridge and now won't print.  It says that I need to "remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear, replace the indicated cartridge".  I can't replace the cartridge because I haven't been delivered one (I don't think it was anywhere near empty) and I have followed all of the guidance online - taking it out and putting it back in, unpluging from power and plugging back in, and cleaning the contacts in the printer.

 

What do I do now???

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@BekraP

 

I reviewed your post and I understand that you are getting an ink cartridge error on the printer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Do you have an Instant Ink account?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-envy-photo-6200-all-in-one-printer-series/9073045/document/c...

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

The_Fossette
I am an HP Employee

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