Black Cartridge is Nor Working !

[Serdars]

Hi Guys ,

I have a hp Deskjet 2700 all-in-one printer and the black cartridge does not work, even if I renew this cartridge so newly. When I try to print a black and white test document. It prints empty paper.

Could you please help me with this issue?

Thanks in advance.

[Elohi_NR]

Hi @Serdars

Welcome to the HP Support Community. 

I understand that you are unable to print in black. I'd like to help!

To provide you with an accurate solution, I would need a few details.

Are you getting any errors while you print?
Are you using HP genuine ink cartridges?

Meanwhile, you answer that, I want you to try following the steps from the link here

Hope this helps! Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @Serdars,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂  

[larkspur67]

I have a Officejet 6962. My black ink cartridge ran out of ink and when I replaced it with a 902XL  it would not print. The printer makes all of the approprate noises but only spits out a blank page. I am using Mac OS 12.5.1. I have tried two different cartridges with the same result. Any suggestions would be greatly appreciated.

[Elohi_NR]

Hi @larkspur67,

Welcome to the HP Support Community.

I understand that you are facing issues with Black Cartridge is Nor Working. I'd like to help!

Check the ink cartridges

• Make sure the cartridge model numbers match your printer and country/region and then check that they are correctly installed.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Look at the cartridge labels.
• The printer is enrolled in Instant Ink. The cartridges should be marked "Instant Ink". The numbers on Instant Ink cartridges are different from standard cartridges, and Instant Ink cartridges may be larger. Your printer is designed to work with the cartridges shipped to you by HP Instant Ink. If you see Cartridge cannot be used until the printer is enrolled messages, use HP's Virtual Agent for quick help, or go to HP Instant Ink support.
• The printer is NOT enrolled in Instant Ink. Go to the HP Store to make sure that the cartridges are compatible. Your printer must be enrolled in Instant Ink to use Instant Ink cartridges.
• Replace any incompatible cartridges.
• NOTE:
• HP+ printers require Original HP cartridges.
• Make sure the label on the ink cartridge matches the label on the carriage.

Make sure all the cartridges are firmly seated. If a cartridge is sticking out farther than the others, press it down until it snaps down.

If the cartridge does not snap down, gently bend the tab away from the cartridge no more than 1.27 cm (0.5 in), and try again.

Close the door or lid to the cartridge access area, and then follow any instructions to align the printer if prompted.

Reset the printer

• Reset the printer to recover from printer errors or failures.
• If your printer has a rechargeable battery, remove it.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.
• NOTE:
• HP recommends plugging the printer directly into a wall outlet.
• Turn on the printer to complete the reset.

If that does not work, continue to the next step by clicking here.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping