cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
125
Flag Post

Black Cartridge is giving me an error message

HP Recommended
HP ENVY Photo 7858
Microsoft Windows 10 (32-bit)

Out of the blue my printer started giving me an error message regarding my black cartridge.  I followed the steps given, removed, cleaned the with lint-free cloth using distilled water, did the hard reset, updated drivers, etc.  But the problem persists, I even put in my old black cartridge (the one that came with the printer) and the problem continued.  I was informed that I cannot obtain a new cartridge until my printer is online regardless of the fact that I have been on the instant ink program for well over a year now.  Please let me know if there's any way to bypass this issue or if I can receive a new black ink? 

 

Thanks,

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
14,396 14,398 1,405 1,632
Message 2 of 2
Flag Post
HP Recommended

Hi @Leut73

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation