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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

Hi,

So I have been short on black ink for months, then contacted for a delivery and now the tracking says it's been delayed. It's been over two months where I can't print anything at all.

Can you guys expedite the delivery please? 

Tracking number is  [personal info removed]

Thanks

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I have moved your post to the HP Instant Ink board and asked to have your case escalated.  I would expect an HP Support agent will contact you in this thread and then by private messaging.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

3 REPLIES 3
HP Recommended

Are you a subscriber to the HP Instant Ink program?  What is the printer model?  What is the cartridge number?


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

I am a subscriber, I specifically contacted instant ink via online chat to have a black ink be delivered to me, I had one depleted 2 months ago and a new one was never delivered so I asked specifically for one.

Not sure why you need the model number, it's HPofficejet 8020, the tracking says it's delayed, I am just wondering when can I get it I need the ink now my school year restarted.

Thanks

HP Recommended

I have moved your post to the HP Instant Ink board and asked to have your case escalated.  I would expect an HP Support agent will contact you in this thread and then by private messaging.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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