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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Black Instant ink cartridge problem

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11-06-2022
08:19 AM
- last edited on
11-06-2022
11:57 AM
by
RodrigoB
Hello, recently my black ink cartridge stopped working, having an Instant Ink subscription i checked the site and there I read that the cartridge was malfunctioning and I won't receive another until the problem is solved, but I can't solve the problem, so could I be sent a replacement cartridge?
Solved! Go to Solution.
Accepted Solutions
11-12-2022 11:15 AM
Hi @JustBl4ck
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
Thank you for posting your query. I will be glad to help you.
In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Keep me posted and have a great day ahead!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.
11-12-2022 11:15 AM
Hi @JustBl4ck
Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.
Thank you for posting your query. I will be glad to help you.
In order to validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.
I have sent you a private message to get this information. Please reply to this in a private message.
To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link
Keep me posted and have a great day ahead!
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.