Black & Tricolour Cartridge Poor Print Quality After No Use

[daimj69]

Hi

I'm on the HP Instant Ink plan and back on the 6th July 2020 I went to use the printer for the first time in a while (my page use history shows I last printed on the 8th March 2020).  When the pages printed both the black and colour were of a very poor quality.  I've followed the guides on how to correct (take out/put in cartridge, unplug power cord, clean contacts etc., to be honest the cartridges looked pretty much spotless anyway) but the issue remained.  At the time I wasn't desperate to print and worked around it, but I'm now in a position when I need to be able to print, and the poor print quality remains when trying to print today (again after trying to resolve it using the online guides).

When I log in to my HP Instant Ink account the 'Ink Status' says that everything is fine and I have no option to order replacement cartridges.  At the moment I'm unable to print, and as I've not had a new black or tricolour cartridge shipped for around at least a year and a half, is it possible to get a new set of cartridges (Black & Tricolor) shipped please?  If so, would it also be possible to have a recycling envelope shipped as the current one I have already has two cartridges in it, and I'm not sure whether it can take 4?

I look forward to your reply.

Many Thanks.

David.

[TEJ1602 · Accepted solution]

@daimj69, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Keep me posted.

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[daimj69]

Hi TEJ1602

I just wanted to say thank you for your help on this.  After replying to your private message I received new black and tricolour cartridges in the post, and after installing them the printer now prints perfectly.

Many Thanks.

David.

[TEJ1602]

@daimj69

That's great! Happy to hear that.

Let me know if you need any further assistance.