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Black cartidge refuses to get clean!

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HP Deskjet 2632


Today my black ink cartridge decided to be a bad boy and stop working. I have gone though most of the help stated here on the forum, but with no results so far. First I ran some diagnostics on my imac, ran the cleaning program on the utilities page a couple of times, cleaned the cartridge with a cotton swab in the way descibed by the heroes on the forum, waited a while, and ran the cleaning program again; all with no result whatsoever. The cartridge is still over half full and the guarantee period runs until jan 19th 2020. Is there anything else I can do, or could I please get a cartridge that works?


Thank you in advance.



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Welcome to HP support community.


If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link -
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.


I am an HP Employee

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