Black cartridge dos not work

[Evelien23]

Hello!

At first my color cartridge dit not work, i got a replacement after my post. Now my balck cartridge dos not work probably. When it prints in collor i get light grey text and the same with only black.

the cartridge is not empty the printer says.

I think its is dry and dos not work anymore.

Because it is still full i dont get a new one because the printer sees it as not empty.

What can i do next?

[Riddle_Decipher]

@Evelien23 I have a few steps to help you out:

Check if the printer works fine as a stand-alone device while using the copier.

If it doesn't work, this could be a hardware malfunction: Click here to troubleshoot.

If it does, this could be an issue with the drivers and may require a reinstallation to fix this issue, try the below steps.

• Press "Windows key" + "r" to get the "Run" window.
• Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
• Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, unplug the USB cable from the printer if present. 
• Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
• Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: Click here (download the full feature software)

P.S: Welcome to HP Community 😉

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[Evelien23]

I made a copy with the button on top of the printer, i forgot it dit not work but then the copy was ok in black and white.  Also the color print was good. Now i have to try is it also works with the app on my foon and print in black and white. Thanks for the help

[Jay_G24]

@Evelien23,

I understand that black and color copy works fine and that you are able to print from your phone in both color and black options.

Is there anything else we can help you with?

Let me know!