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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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- HP Community
- Apps, Services & Software
- HP Instant Ink
- Black cartridge not printing
Create an account on the HP Community to personalize your profile and ask a question
05-07-2021 04:02 AM
Please can someone advise me on the following issue?
HP Deskjet 2622; 4UJ28B
My most recent Instant Ink black cartridge has not worked properly (very faint) since inserted. I have tried cleaning the print heads and carried out an alignment test and now it’s stopped working altogether. Colour cartridge works fine.
Solved! Go to Solution.
Accepted Solutions
05-10-2021 03:41 PM
Welcome to HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
05-10-2021 03:41 PM
Welcome to HP Support Community!
To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I am an HP Employee
05-14-2021 07:00 AM
It definitely will and you're most welcome. Do get back to us in the future for further assistance.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Have a nice day and stay safe!:)
I am an HP Employee
05-21-2021 08:56 AM
Sure, do keep us posted 🙂
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post", that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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