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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
Carmelux
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Message 1 of 2
174
Flag Post

Black cartridge not working

‎12-26-2019 11:25 AM

HP Recommended
Product: HP ENVY 5000 ALL-IN-ONE PRINTER

Hello, I recently changed ink cartridges, and, after some pages fine printed, then the black cartridge started to have problems.

I hve removed it, cleaned as suggested in the support, reinstalled but the problem persists. I can only use color cartridge.

How can I solve this problem?

Thank you

Carmen

 

(2)
1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 460 723
Message 2 of 2
Flag Post

‎12-28-2019 01:35 PM

HP Recommended

@Carmelux Welcome to HP Community!

 

I understand that the black ink cartridge is not working.

 

Have you tried with different ink cartridges?

 

Please perform the hard reset and check.

 

  1. Turn the printer on, if it is not already on. 

  2. Wait until the printer is idle and silent before you continue. 

  3. With the printer turned on, disconnect the power cord from the rear of the printer. 

  4. Unplug the power cord from the wall outlet. 

  5. Wait at least 60 seconds. 

  6. Plug the power cord back into the wall outlet. 

  7. Reconnect the power cord to the rear of the printer. 

  8. Turn on the printer, if it does not automatically turn on. 

  9. Wait until the printer is idle and silent before you proceed 

 

Please refer to the following link to troubleshoot the issue.

 

https://support.hp.com/in-en/document/c05538986

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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