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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Anna1102
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Black cartridge problem

HP Recommended
Hp Envy 7830
Microsoft Windows 10 (32-bit)

I have a message on my printer stating I have a black cartridge problem. I have taken the cartridge out and reinstalled it, cleaned it and everything suggested but it still says cartridge error. When I go on my Instant Ink account it says I need to fix the black cartridge error before they will send me any more ink. 
I have spent over two weeks trying to resolve this....can anyone help, thank you.

1 REPLY 1
Kumar0307
HP Support Agent
HP Support Agent
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HP Recommended

@Anna1102, Welcome to the HP Support Community!

 

To assist you better, we would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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