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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎09-06-2022 11:14 PM - last edited on ‎09-07-2022 10:27 AM by Retired

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: macOS 12.0 Monterey

I currently have Instant Ink set up for $3.99 per month for 50 pages and I know my HP OfficeJet Pro 9010e (same as the HP OfficeJet Pro 9015e All-in-One Printer) All-in-One Printer is currently low in black, cyan and magenta inks. The problem is when I log into my HP Instant Ink account online that is $3.99 per month for 50 pages. The online account states my printer is good on ink, but my printer says it is low on black, cyan and magenta inks though. What should I do besides live chatting with HP Live today Wednesday, September 7, 2022?

1 REPLY 1

‎09-11-2022 09:19 AM

HP Recommended

Hi @Bdanie46,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

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