cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sarah-19
New member
1 0 0 0
Message 1 of 2
97
Flag Post

Black ink cartidge won't print

HP Recommended
HP Officejet Pro 6230

We just got a new black ink cartridge but no black ink will print. We've tried cleaning the printhead and the filter, but still nothing. What do we need to do?

1 REPLY 1
banhien
Level 19
Level 19
92,832 92,709 12,006 25,593
Message 2 of 2
Flag Post
HP Recommended

@Sarah-19 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation