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‎04-19-2020 03:26 PM - edited ‎04-19-2020 03:26 PM

HP Recommended
Product: HP Officejet Pro 6230

We just got a new black ink cartridge but no black ink will print. We've tried cleaning the printhead and the filter, but still nothing. What do we need to do?

1 REPLY 1

‎04-19-2020 03:50 PM

HP Recommended

@Sarah-19 

 

Please try to remove the cartridges from the printer then follow these steps to perform a hard reset on the printer,

  • Press the Power button to turn on the product,
  • With the product turned on, disconnect the power cord from the rear of the product,
  • Unplug the power cord from the wall outlet,
  • Wait at least 15 seconds,
  • Plug the power cord back into the wall outlet,
  • Reconnect the power cord to the rear of the product,
  • If the product does not turn on by itself, press the power button to turn it on,
  • Printer comes back on and asks for the cartridges, then go ahead and put them back in.

Regards.

BH
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