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DavidB5254
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Black ink cartridge 63XL bought brand new from Wal-Mart does not work

HP OFFICEJET 4650
Microsoft Windows 10 (64-bit)

I purchased a HP 63XL ink cartridge, got home opened it and inserted it into printer. It does not work. I keep getting a message that reads uninstall and reinstall ink cartridge, I've done that several times. Since the package is already opened and cardboard is discarded, I will not be able to get a refund or a different ink cartridge.

I need it for my online classes. Please advise.

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HP Recommended

Black ink cartridge 63XL bought brand new from Wal-Mart does not work

@DavidB5254 I suggest we start with cleaning the electric contacts of the cartridges using the below steps:

The printer might display an ink cartridge error if the ink cartridge contacts are dirty.

  1. Gather the following materials:

    • Dry foam-rubber swabs, lint-free cloth, or any soft material that does not come apart or leave fibers (coffee filters work well)

    • Distilled, filtered, or bottled water (tap water might contain contaminants that can damage the ink cartridges)

         CAUTION: 

      Do not use platen cleaners or alcohol to clean the ink cartridge contacts. These can damage the ink cartridge or the printer.

  2. Turn on the printer, if it is not on already.

  3. Gently grasp the handles on either side of the printer, then raise the ink cartridge access door until it locks into place.

    The carriage moves to the center of the printer.

    Figure : Opening the ink cartridge access door

    Image: Opening the ink cartridge access door.
  4. Wait until the printer is idle and silent before you continue.

  5. Disconnect the power cord from the rear of the printer.

  6. Disconnect the USB cable, if it is connected.

  7. To release the ink cartridge, lift the lid on the ink cartridge slot, then gently push the lid back until it stops.

  8. Pull up on the ink cartridge to remove it from the slot.

       CAUTION: 

    Do not remove both ink cartridges at the same time. Remove and then clean each ink cartridge one at a time. Do not leave an ink cartridge outside the printer for more than 30 minutes.

    Figure : Removing the ink cartridge

    1. Lift the lid

    2. Gently push the lid back

    3. Pull up on the ink cartridge

  9. Hold the ink cartridge by its sides.

    Figure : Hold the ink cartridge by its sides

    Image:  Hold the ink cartridge by its sides
  10. Inspect the contacts for ink and debris buildup.

       CAUTION: 

    Do not touch the copper-colored contacts or the ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections.

    Figure : Do not touch the contacts or nozzles

    Image: Do not touch the contacts or nozzles
  11. Wipe the contacts with a dry swab or other lint-free material until no debris remains on them.

       CAUTION: 

    Be careful to wipe only the contacts. Do not smear any ink or debris elsewhere on the ink cartridge.

  12. Dip a clean foam-rubber swab or lint-free cloth into distilled water, then squeeze any excess water from it.

  13. Clean only the copper-colored contacts, then allow the ink cartridge to dry for approximately 10 minutes.

    Figure : Clean the contacts

    Image: Clean the contacts
  14. Lightly moisten another foam-rubber swab with distilled water, then squeeze any excess water from the swab.

  15. Use the swab to clean the electrical contacts in the carriage, located inside the printer.

  16. Clean the carriage contacts.

    Figure : The carriage contacts

    Image: The carriage contacts
  17. Let the ink cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it.

  18. Hold the ink cartridge by its sides with the nozzles toward the printer, then slide the ink cartridge forward into the slot.

  19. Close the lid on the ink cartridge slot to secure the ink cartridge into place.

    Figure : Inserting the ink cartridges

    1. Insert the ink cartridge

    2. Close the lid

    3. The color ink cartridge is on the left, and the black ink cartridge is on the right

  20. Repeat these steps to clean, then reinsert the other ink cartridge.

  21. Close the ink cartridge access door.

    Figure : Closing the ink cartridge access door.

    Image: Closing the ink cartridge access door.
  22. Reconnect the power cord to the rear of the printer.

  23. Reconnect the USB cable, if you previously disconnected it.

  24. Turn on the printer if it does not turn on automatically.

    If the error persists, continue to the next step.

If the issue persists, try with the different ink cartridge and let me know how that goes.

 

P.S: Welcome to HP Community 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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