cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
New member
2 1 0 0
Message 1 of 4
217
Flag Post

Solved!

Black ink cartridge blurry

HP Recommended
HP Envy 4527

Hi,

I recently installed a new black instant ink cartridge in my printer. Everytime I try to print, the text just comes out blurry. I can't make out the words.  The colour ink cartridge is working perfectly.  I have tried all the troubleshooting steps over the last few days.  I tried to talk to an online agent, however they seem to be unavailable even during their specified open hours. There is no phone number available for me to call either. I have a very busy working week that I need the printer for. 

 

Tags (1)
3 REPLIES 3
HP Support Agent
HP Support Agent
31,166 31,117 2,605 3,924
Message 2 of 4
Flag Post
HP Recommended

@Sockybaby1 Welcome to HP Community!

I recommend you try the copier as a stand-alone device without a computer and check if that works in color,:

  • If it doesn't work, this could be a hardware issue,
  • however, if the copier works and yet, the print out from the computer doesn't work in color, you can try the below steps:
  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

Tags (1)
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Hi,

thanks for your reply.

I have tried all of the above steps and the black ink is still coming out very blurry. Is it possible that the cartridge is damaged?

The ink levels are full as it is a new cartridge I received from Instant Ink.  If so, how do I order a new cartridge?

Thanks

0 Kudos
HP Support Agent
HP Support Agent
31,166 31,117 2,605 3,924
Message 4 of 4
Flag Post
HP Recommended

@Sockybaby1 If you've gone through the link I had suggested and cleaned the cartridges, yet the issue persists, you are right, this could be cartridge issue and I suggest you respond to the private message I've sent out and I'll help you out, accordingly

 

Check next to your profile Name, you should see a little blue envelope, please click on it as I've sent out a list of questions and I could provide a better solution once I have the answers: 

Click here for more details on how to access the private messages on HP Forums

 

We eagerly await your response,

Help us, help you.

And Take care.

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation