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10-06-2022 08:12 AM
My black cartridge has stopped printing. I have cleaned and extra cleaned the cartridges but still no black ink. The status says I still have ink so HP have not sent me a new one. How do I get a replacement cartridge for a broken one. There seems to be no way of actually talking to HP and the virtual assistant is totally useless.
If not I suppose I will have to cancel the instant ink and go back to buying cartridges. Any help welcome if you know a way to actually talk to someone in HP.
10-27-2022 08:16 AM
Welcome to the HP support community.
I understand that you are getting print quality issues, I am glad to assist you.
If you have tried all the steps mentioned in this HP document:- Click here
And if the issue still persists, this could be a cartridge issue.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
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