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‎11-04-2022 10:51 AM

HP Recommended

Hi there,

My black cartridge seems empty, I try to print pages and only color shows up, however, the  printer shows that there is still enough black ink and no change of black cartridge is necessary. How can I request a new black ink cartridge? I need to continue printing documents.

My printer is HP OfficeJet 3830 All-in-One Printer series. I already tried some troubleshooting with the cartridge to no avail. Can someone help me sending out a new black ink cartridge? Thanks.

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