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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Just printed more documents and then suddenly the printer refuses to print.
Cartridge is not empty - reinstalling, cleaning, cutting power do not remove the error.

Tried inserting an old empty black cartridge - and the printer worked...? Of course it could not print - but the cartridge was accepted.

I would like to receive - as soon as possible - both a color and a black cartridge, as I suspect there is no other solution and that the color one will fail too.

 

1 REPLY 1
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@HHF, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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