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Black ink cartridge from instant ink not working

HP Envy 4520
Microsoft Windows 10 (64-bit)

We recently changed our ink cartridges for the first time using the instant ink cartridges that were delivered to us. We replaced them all, though the only color that was totally out was blue. Since replacing them, anything black is very fuzzy when printed. Color prints fine.

We've run through every step in this document:

without any improvement. 

We ended up taking out the new black cartridge and putting the old black cartridge back in, and it prints perfectly.

I can't find anywhere how to get a replacement black ink cartridge sent, since the one we were sent appears to be faulty.


Any help is appreciated!

HP Support Agent
HP Support Agent
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Black ink cartridge from instant ink not working

Hi @twentybobs


Welcome to the HP Support Community. 


Appreciate you trying the steps. Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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