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‎11-30-2020 10:43 AM

HP Recommended
Product: HP Office Jet Pro 6968
Operating System: Microsoft Windows 10 (64-bit)

I am a member of Instant Ink.  My black ink cartridge has completely jammed and will not print anything, despite having 1/2 ink supply remaining.  I have tried all troubleshooting steps, included cleaning cartridge 3 times, but everything has failed.  How do I get a replacement cartridge sent, since Instant Ink only responds to the amount of ink remaining, not the condition of the cartridge.  Thank you.

1 REPLY 1

‎12-08-2020 11:20 AM

HP Recommended

@rockpoint, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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