Black ink cartridge has completely jammed, with 1/2 ink supply remaining.

[rockpoint]

I am a member of Instant Ink.  My black ink cartridge has completely jammed and will not print anything, despite having 1/2 ink supply remaining.  I have tried all troubleshooting steps, included cleaning cartridge 3 times, but everything has failed.  How do I get a replacement cartridge sent, since Instant Ink only responds to the amount of ink remaining, not the condition of the cartridge.  Thank you.

[TEJ1602]

@rockpoint, Welcome to HP Support Community!

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