cancel
Showing results for 
Search instead for 
Did you mean: 
Saz888
New member
3 2 0 0
Message 1 of 6
307
Flag Post
HP Recommended

Black ink cartridge is not working

HP Deskjet 3700 all-in-one Series

Hi, My black ink cartridge is not working at all. I do not get any error messages, the doc will print, but black does not show. I have clean the bottom and front of the cartridge carefully in case there was a blockage or tac on there, this made no difference. I can't get the virtual assistant to help me correctly. What can I try next please? I just want to try a new cartridge, but I am on the printing plan. Thanks!

5 REPLIES 5
HP Support Agent
HP Support Agent
1,579 1,579 81 140
Message 2 of 6
237
Flag Post
HP Recommended

Black ink cartridge is not working

@Saz888 Welcome to HP Community!

 

I understand that black in the cartridge is not working.

 

Please let us know if you are using HP genuine ink cartridges.

 

Please refer to the following link to troubleshoot the cartridge issue.

 

If the issue still persists, you have to replace the black ink cartridge.

 

Keep us posted,

 

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

Reply
0 Kudos
Saz888
New member
3 2 0 0
Message 3 of 6
219
Flag Post
HP Recommended

Black ink cartridge is not working

@Praveen196 Thanks for the welcome and your response!

 

Yes, I am using genuine HP cartridges, I am on the HP Instant Ink programme, so only use the cartridges they supply. This black cartridge has never worked since I replaced my old one, I have tried various things to try to correct this, nothing works so I can only assume it is faulty. I would like HP to send me a replacement, but can't find how/where to submit this request! The chat bot did not understand and conveniently didn't recognise my product details.

 

I don't feel that I should buy a new one, but can't wait much longer for a replacement to be automatically sent. Any help/guidance on how to ask HP to send me a replacement would be great!

 

Thanks!

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,139 6,132 392 479
Message 4 of 6
206
Flag Post
HP Recommended

Black ink cartridge is not working

@Saz888

 

As the issue is related to Instant ink cartridges, I need more information to help you out.

 

Since the instant ink account details are confidential, please send me the required information via private message.

 

I am sending you a private message with the information required.

Keep me posted.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

Reply
0 Kudos
Saz888
New member
3 2 0 0
Message 5 of 6
162
Flag Post
HP Recommended

Black ink cartridge is not working

Thanks @Kumar0307

 

Unfortunately, I have not received a private message from yourself or any of your HP colleagues. I've checked several times using the link provided and logging in and out of my messages. Please can you send the information on the details you required, so that I can get this ongoing and frustrating issue resolved. 

 

Many thanks

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,139 6,132 392 479
Message 6 of 6
152
Flag Post
HP Recommended

Black ink cartridge is not working

@Saz888

 

Apologies for the same and thank you for your patience. I have sent you a private message now. Kindly check and revert.

Keep me posted.

 

KUMAR0307
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation