-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
-
- HP Community
- Apps, Services & Software
- HP Instant Ink
- Black ink cartridge not printing though is full

Create an account on the HP Community to personalize your profile and ask a question
04-08-2022 11:09 PM
OfficeJet Pro 6970 - printer has stopped printing any black. All cartridges have ink in them and all print except black. Can someone advise how to fix this issue, please?
Solved! Go to Solution.
Accepted Solutions
04-10-2022 02:01 PM
@Baldie752
Welcome to the HP Support Community.
I'd be happy to help.
Are you able to copy in black?
Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/document/c0...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
04-10-2022 02:01 PM
@Baldie752
Welcome to the HP Support Community.
I'd be happy to help.
Are you able to copy in black?
Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/document/c0...
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
04-13-2022 02:20 PM
It was working fine as printing on premium photo paper. When I switched over to plain paper the black stopped printing. When I do a print diagnostics the text does come out but the black square is empty. I then selected premium photo in the media quality options but had only plain paper in the tray. It printed once but now won't print on any paper.
Didn't find what you were looking for?
Ask the community
or
Ask the Virtual Agent