Black ink cartridge not printing though is full

[Baldie752]

OfficeJet Pro 6970 - printer has stopped printing any black. All cartridges have ink in  them and all print except black. Can someone advise how to fix this issue, please?

[Betty0610 · Accepted solution]

@Baldie752

Welcome to the HP Support Community.

I'd be happy to help.

Are you able to copy in black?

Try the steps from here: https://support.hp.com/us-en/product/hp-officejet-6950-all-in-one-printer-series/9666193/document/c0...

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[Baldie752]

Thanks, Betty 0610, that got me to a fix and we now are getting black printing again.

Thanks again

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Have a nice day and stay safe!:)

[lk5896]

It was working fine as  printing on premium photo paper. When I switched over to plain paper the black stopped printing. When I do a print diagnostics the text does come out but the black square is empty. I then selected premium photo in the media quality options but had only plain paper in the tray. It printed once but now won't print on any paper.

[lk5896]

forgot to add it will not copy in black either

[Dart1]

My black is ok. Its my cyan that won't print. I just got told the printer was out of warranty.

[LUCA8888]

MY PRINTER IS WORKING MECHANICALLY

BUT CONTINUES TO PRINT BLANK PAGES??>?>

HELP ME PLEASE!!!!

SORRY THE PRINTER IS AN ENVY 5055

VERY FRUSTRATED
LUCA