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Noblestephen
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Message 1 of 2
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Black ink cartridge not working

Hp envy 5020
Microsoft Windows 10 (64-bit)

My HP envy 5020 black ink cartridge is not working. I have done all of the cleaning procedures and the cartridge is showing as having ink in the HP portal.

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

Black ink cartridge not working

@Noblestephen, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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