Black ink doesnt work, cleaning doesnt help

[ChristiaanM]

I've tried the tips from the troubleshooter + cleaning the head with alcohol / destilled water, nothing helps. Ordering a new black cardridge is impossible because it's not empty. I'm in the Netherlands and I can't call anywhere because you would have to pay for that. The printer is working fine, it's just the cartridge, so a service center feels like a very odd thing to go for.

We just now manually bought a new cartridge in a store so the printer works again. I hope HP picks up and sends us a new one again when they run out. How do you deal with this? The only option to post on a forum feels horrendous. 

[asmita6658]

Hi @ChristiaanM

Welcome to the HP Support Community. 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[TEJ1602]

@ChristiaanM

I have responded to your message and the issue is being taken care of.

Let me know if you have any other concerns.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!