Black ink dried out?

[Jowildgust]

Hi, hope someone can help. I haven’t used my printer for a while and think the black ink has dried out although the ink level indicates there is ink left. I have tried a hard reset and cleaning the print heads but the colour in the test page is clear but no black printing. I have managed to print a document by changing the font colour to red but would rather print in black. The HP support sends me round in circles.

Please could someone help?

thanks

[TEJ1602 · Accepted solution]

@Jowildgust, Welcome to HP Support Community!

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