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01-23-2022 06:25 AM - edited 01-23-2022 06:26 AM
I'd like to help!
I understand you are facing the print quality issue and gave tried most steps to resolve the issue.
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a cartridge/printhead failure.
Please reach out to HP Support in your region regarding the service options for your printer.
If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps!
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