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Sidders
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Message 1 of 2
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Black ink has a fuzzy shadow.

Deskjet 2632
macOS 10.15 Catalina

This problem began on insertion of a new black ink cartridge.

Having several times executed all the troubleshooting procedures for cleaning and aligning the ink cartridges, there is still a blurry shadow around the black ink on printouts. 

The suggested solution is to get a new cartridge, however since I am on the instant ink contract I'm uncertain how to request a replacement, apart from posting here to the community.

Can anyone help?

Cheers

Gary

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Black ink has a fuzzy shadow.

Hi @Sidders

 

Welcome to the HP Support Community. 

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

Asmita
I am an HP Employee

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