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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎07-25-2024 11:05 AM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer

My printer will not print any black ink. I have replaced all genuine HP instant ink cartridges with new genuine HP instant ink cartridges. I have done the clean print head option. I have done the alignment page. Even those service pages do not have any black ink printed on them. I have updated and restarted the printer, as well. The color ink is printing great. I have chatted with the virtual assistant who recommended I do all of those steps, which I did, again. No luck. Please help! 

1 REPLY 1

‎07-26-2024 02:55 PM

HP Recommended

Hi @makblack1,

 

Welcome to the HP Support Community

 

I understand you are facing an Instant Ink issue with your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

 

To assist you better, I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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