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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Filomena22
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Black ink not printing and colors are all wrong HP 120 Envy

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HP 120 Envy

When printing from my PC when choosing black and white print, the black ink comes out light blue and when printing in black and white from my iPad nothing comes out  I have run diagnostic reports, i have run a clean cartridge program, and re align cartridge program.  The printer is connected and is detected from all devices.  Also when printing in color the colors are all 

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TEJ1602
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@Filomena22, Welcome to HP Support Community!

 

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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