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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 3762 All-in-One Printer
Microsoft Windows 10 (64-bit)

HP Deskjet 3762 The cartridges show there is supposed to be ink in them but I can't print at all in black and the printing is very faint in colour.  I've wasted about 10 pages from my printing allowance of 15 today. I'm signed up to  HP instant ink.

I've cleaned and aligned the cartridges as suggested but nothing as worked. I've never been sent any new cartridges. I don't do much printing but just when I need to my printer won't work. So frustrating. How do I get a replacement colour and a black cartridge please?

1 REPLY 1
HP Recommended

@Derei 

 

Welcome to the HP Community Forum.

 

 

The way it is supposed to work:

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?

 

=====================================================================

Issues can be sorted, including "wasted pages" and receiving an ink shipment.

 

Please contact Instant Ink Support during business days and hours available in your region.

OR

You may choose to wait here in the Community for an agent to find and respond to your question.

Waiting is not faster – our Community is not Instant Ink Support – Waiting generally works.

 

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Start here:  Get HP Instant Ink Support

Sections

  • Your ink  - including section Where is my ink or toner?
  • Your HP Instant Ink account
  • Your printer connections  

 

Scroll to bottom of web page >>  Section – Details -- Documents

 HP Instant Ink Help - Enrolling in HP Instant Ink

 

 HP Instant Ink Help – Solve Problems

 HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

 

 

===============================================================

How does it work?   Details / Plans / Cancel Information

 

Check through the Website  FAQ

 

Additional Information:

 

 HP Instant Ink - Cancel Your HP Instant Ink Service

 

HP Instant Ink - Enrolling in HP Instant Ink

 

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 

TKB article contributed by HP JessikaV

Fixing Instant Ink cartridge errors

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.