Black ink not printing but levels are fine. Can’t get cartridge from instant ink

[Alyssalynae]

My black ink is barely printing, despite levels showing more than half full. I’ve tried all diagnostic measures and have given it time. I can’t replace the cartridge because I have instant ink and it doesn’t recognize my level is low. 

[Anand_Andy]

Hi @Alyssalynae,

Welcome to the HP Support Community

 I'd like to help!

To assist better-

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted.  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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