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MaddyB13
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Black ink not printing even though it says the cartridge is full

HP Envy 5030
Microsoft Windows 10 (32-bit)

My printer won't print black ink, even though it says its full. I have tried cleaning it and putting it back in. It isn't dried up and the colour one seems to work fine. Please help!

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HP Support Agent
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Message 2 of 2
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Solved!

Black ink not printing even though it says the cartridge is full

@MaddyB13, Welcome to HP Support Community!

 

I would recommend you follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues

 

Also, To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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