Black ink not printing

[matt_shoreditch]

Hi

My black ink cartridge isn’t printing despite saying it’s full. 

I have run through the cleaning process. Nothing works. 

How do I get a replacement?

Many thanks

[KrazyToad]

@matt_shoreditch

Welcome to HP Community

I have gone through your Post and I understand your concerns

Are you using Instant Ink Cartridges or Regular HP Cartridges?

Please ensure the Printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

Also refer to this link: https://support.hp.com/in-en/document/c05379368

Keep me posted

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[matt_shoreditch]

Thanks for getting back to me. 

I was using HP cartridges and the firmware was up to date. Eventually I raised a ticket and phoned support. They kindly agreed to send out two new cartridges for me to install. I am presently waiting for these to arrive. 

Hopefully this will resolve my issue. 

[KrazyToad · Accepted solution]

Thank you for keeping me posted

Drop us a message anytime you need help

Thank you

[matt_shoreditch]

Thanks for your help, support and guidance. Much appreciated