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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Willharry3
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Solved!

Black ink not printing

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Envy 5000s

Tried all the usual things run clean cartridge twice, paper alignment took cartridge out check put back in saying quarter full, I received a colour cartridge back in feb even though the black is lower in ink 

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TEJ1602
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@Willharry3, Welcome to HP Support Community!

 

I appreciate your efforts in trying to resolve the issue. To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

 

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
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Help617
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Tried all the methods of cleaning, checking, quality, all colors are fine except black. Brand new cartridges too. same problem, I have a HP officejet pro 6830.  All methods check out find except for Black in not printing on any reports.  The cartridges are new and full.

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