cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
sb95
New member
1 0 0 0
Message 1 of 2
117
Flag Post

Black ink not printing

HP Recommended
HP Officejet Pro 6960
Microsoft Windows 10 (64-bit)

The black ink only prints one or two pages after running the 'clean printhead' process a few times and the 'clean smears' process too.  The back of the page is clean, the colour prints fine, but no black ink.  

After a few printhead cleans the test page comes out almost perfect, but not 100%; the black squares are not 100% complete.  

 

The documents all print out but without any black ink.  The cartridge feels like it has plenty of ink in it, and the levels indicate that it is over half full.  The printer tells me to replace the cartridge.  How can I order a replacement black cartridge as I won't be sent one until the black ink runs low - which it won't do! 

 

Thanks for the help.

1 REPLY 1
TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 2 of 2
Flag Post
HP Recommended

@sb95, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation