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Solved!

Black ink not printing

HP Recommended
Deskjet 2632
iOS

Hi

My black ink cartridge isn’t printing despite saying it’s full. 

I have run through the cleaning process. Nothing works. 

How do I get a replacement?

 

Many thanks

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@matt_shoreditch


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

Are you using Instant Ink Cartridges or Regular HP Cartridges?

 

Please ensure the Printer has the latest Firmware. Link: https://support.hp.com/in-en/document/c02919168

 

Also refer to this link: https://support.hp.com/in-en/document/c05379368

 

Keep me posted

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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Thanks for getting back to me. 

I was using HP cartridges and the firmware was up to date. Eventually I raised a ticket and phoned support. They kindly agreed to send out two new cartridges for me to install. I am presently waiting for these to arrive. 

Hopefully this will resolve my issue. 

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Thank you for keeping me posted

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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Thanks for your help, support and guidance. Much appreciated 

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