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RichieT99
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Black ink not working on HP ENVY 5030. Tried all virtual advice with no luck.

iPad 12.5 inch
iOS

HP ENVY 5030

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Black ink not working on HP ENVY 5030. Tried all virtual advice with no luck.

@RichieT99, Welcome to HP Support Community!

 

If I am not wrong, your printer is enrolled on Instant Ink. Is that right?

 

Refer to the document HP DeskJet, ENVY 5000 Printers - Black or Color Ink Not Printing, Other Print Quality Issues for help.

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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