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Common problems for HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP+ PLANS: INK AND TONER..
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Black ink not working.

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Have an hp envy photo 7855.   Cartridge error for black ink.  Have followed steps provided and firmware up to date.  No printing issues before today.  Based on previous comments it sounds like a hardware issue, so since my printer is out of warranty is there any solution but to trash this and get a new printer?

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Also want to note that we are on the hp ink replacement plan and so I do not plan on independently buying more cartridges to see if new ones work

 

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Hi @Bebe111

 

Welcome to the HP Support Community. 

 

To better assist you - Have you tried installing a replacement ink?

 

If the replacement ink works, it is an issue with the ink cartridge and I'd suggest you Contact HP in your region regarding the ink replacement. 

 

To know more - HP Printers - Ink Cartridge and Printhead Limited Warranty
 

Have a great day! 

 

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Asmita
I am an HP Employee

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