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Bebe111
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Black ink not working.

Have an hp envy photo 7855.   Cartridge error for black ink.  Have followed steps provided and firmware up to date.  No printing issues before today.  Based on previous comments it sounds like a hardware issue, so since my printer is out of warranty is there any solution but to trash this and get a new printer?

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Bebe111
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Black ink not working.

Also want to note that we are on the hp ink replacement plan and so I do not plan on independently buying more cartridges to see if new ones work

 

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Black ink not working.

Hi @Bebe111

 

Welcome to the HP Support Community. 

 

To better assist you - Have you tried installing a replacement ink?

 

If the replacement ink works, it is an issue with the ink cartridge and I'd suggest you Contact HP in your region regarding the ink replacement. 

 

To know more - HP Printers - Ink Cartridge and Printhead Limited Warranty
 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Asmita
I am an HP Employee

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