I have a hp 5510. I have just placed all the ink cartridges with new ones but the black print is not working. Even with clean printhead or print quality report. I have tried all the troubleshooting instructions.
@KJ78 Welcome to HP Community!
Which OS are you using the device with?
Is the copier working fine as a stand-alone device?
If not, this could be a hardware issue and you may want to try these steps: Click here
If yes, try the below steps:
Step 1: Reinstall the print driver (Windows only)
If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.
Remove the printer from the devices list.
For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).
Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.
Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
Riddle_Decipher I am an HP Employee
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