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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- HP Instant Ink
- Black ink not working
Create an account on the HP Community to personalize your profile and ask a question
04-02-2020 12:43 PM
I can’t get the black ink to print. I just bought the cartridge. Cleaned the printhead. Aligned the cartridges. Nothing works!!!
Solved! Go to Solution.
Accepted Solutions
04-03-2020 03:13 AM
@Sherryi, Welcome to HP Support Community!
If you have already performed the steps from the document Black Ink Not Printing and Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
04-03-2020 03:13 AM
@Sherryi, Welcome to HP Support Community!
If you have already performed the steps from the document Black Ink Not Printing and Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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