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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Sherryi
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Black ink not working

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HP Photosmart 5510 All-in-One
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I can’t get the black ink to print. I just bought the cartridge. Cleaned the printhead. Aligned the cartridges. Nothing works!!! 

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TEJ1602
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@Sherryi, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black Ink Not Printing and Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
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@Sherryi, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black Ink Not Printing and Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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