Black ink not working

[Cassidy14]

Hi, 

My black ink cartridge is not working. I've tried using best quality, installing updates, cleaning printerheads, and realigning and the black ink is still not working. It comes out a very very very light blue color. I believe that the cartridge is defective at this point. What should I do now?

[praveen196]

@Cassidy14 Welcome to HP Community!

I understand that you are unable to black ink.

Do not worry. I will try to fix the issue.

Please let us know if you are using HP genuine ink cartridges.

Are you able to make the black photocopy without any issue?

Please refer to the below video and perform the same.

https://www.supportvideos.ext.hp.com/detail/video/3680729010001/resolving-issues-when-the-printer-do...

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Cassidy14]

Hi, 

I participate in instant ink so I do use genuine HP ink cartridges. Ive performed the possible steps from the vi

[TEJ1602]

@Cassidy14

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!