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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Cassidy14
Level 1
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Message 1 of 4
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Black ink not working

HP Recommended
HP Deskjet 3755 All-in-One
Microsoft Windows 10 (32-bit)

Hi, 

My black ink cartridge is not working. I've tried using best quality, installing updates, cleaning printerheads, and realigning and the black ink is still not working. It comes out a very very very light blue color. I believe that the cartridge is defective at this point. What should I do now?

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 4
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HP Recommended

@Cassidy14 Welcome to HP Community!

 

I understand that you are unable to black ink.

 

Do not worry. I will try to fix the issue.

 

Please let us know if you are using HP genuine ink cartridges.

 

Are you able to make the black photocopy without any issue?

 

Please refer to the below video and perform the same.

 

https://www.supportvideos.ext.hp.com/detail/video/3680729010001/resolving-issues-when-the-printer-do...

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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Cassidy14
Author
Level 1
3 1 0 0
Message 3 of 4
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HP Recommended

Hi, 

I participate in instant ink so I do use genuine HP ink cartridges. Ive performed the possible steps from the vi

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TEJ1602
HP Support Agent
HP Support Agent
18,899 18,877 1,559 1,554
Message 4 of 4
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HP Recommended

@Cassidy14

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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