Black ink printing only in photo mode

[travelseed]

Hi - My printer does not print black ink. I replaced the cartridge, reset, and even tried cleaning the printerhead. Black seems to print ONLY if I set the print option to a photo paper mode. I am not sure what is going on. Please help. 

[Nal_NR]

Hi @travelseed,

Welcome to the HP Support Community.

I understand that you are facing issues with printing black. I'd like to help!

I appreciate the steps you have performed and have certainly done a good job.

Welcome to the HP Support Community. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespag

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping