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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Maz-e
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Black ink running low, poor quality

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HP Envy Photo 7800
macOS 10.15 Catalina

I have been subscribed to HP instant Ink for over 2 years and have yet to receive a new cartridge in the mail even though I am running very low on black ink and the print quality is now terrible. I’ve ran all the diagnostics, alignment of cartridges, cleaning of nozzles etc etc. I’m pretty sure I need a new cartridge but the virtual agents I’ve spoke with are worthless. 

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Jay_G24
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Hi @Maz-e,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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Jay_G24
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HP Support Agent
12,371 12,341 942 1,072
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Hi @Maz-e,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

View solution in original post

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StephanieCL
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I am having the same issue. There is almost no ink left according to the app and my pages are coming out blank when printed but the supply message is telling me that my ink is not low so I have not received a shipment of ink. I am in need of black ink and have no idea how to get one shipped

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Alexander221
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Hello. I am also running in to the same issue. I'm running low on black ink and the pages have been showing signs of the black ink streaking for months now. I have been an HP instant ink customer since 2016 and have yet to see a new ink cartridge come in the mail. Please let me know if you can help with this. 

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Jay_G24
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I have sent you a direct message, please check?

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Jay_G24
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Hi @Alexander221,

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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StephanieCL
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Hi  I am having the same issue as stated above - I have no black ink and need it and won't be receiving a shipment soon. 

 

 

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Jay_G24
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Hi @StephanieCL

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

 

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