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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Lrybal
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Black ink sometimes prints with different files, ie not with PDF, yes with printer status report

HP Recommended
HP Officejet 250 Mobile All-in-one Printer
macOS 10.14 Mojave

Black ink sometimes prints with different files, ie not with PDF, yes with printer status report.

My supply level is low for black ink, I'm attempting to print a PDF, and only the color words are printing.

I attempted to realign the cartridges..black ink did not print , then I printed the printer status report the black words appeared. But still no on the PDF. Cleaned cartridges successfully. But still no black words on the PDF.

Black words matter. 

Any suggestions for extending the life of this ink cartridge would be appreciated. Thanks in advance

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Kumar0307
HP Support Agent
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Hi @Lrybal

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the ink level in the black ink cartridge is low, kindly replace the same to achieve better print quality. The printer does not require much ink to print a test page but while printing something off the computer, it does.

 

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Try printing. If the issue persists, proceed to the next step.

 

Since you have cleaned the ink cartridge and the issue persists, I would recommend replacing the black ink cartridge.

 

For more info on resolving print quality issues, kindly refer to this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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