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Message 1 of 2
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HP Recommended

Black ink too low and does not print anything

Pavilion 500
Microsoft Windows 10 (64-bit)

I am an HP Instant Ink subscriber, since 2018 my first package of both inks was sent on April 25, 2018 (Black and Color), the second package with a single color cartridge was sent on January 28, 2019, at this time the Black ink is so low that it does not print anything anymore, I go to my account and at this moment it tells me that within a month they send me the ink, I am in great need of this ink, since I need to print important documents, please I need your help , since there is no way to be able to communicate with you at HP, otherwise I will have to cancel my subscription because I have been paying for almost two years and I have only received a black cartridge I think, I find it very difficult to solve my problem, help me please. I am looking forward to your response.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Black ink too low and does not print anything

Hi @CViky


Welcome to the HP Support Community. 


Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 


Let me know. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!


Have a great day!

I am an HP Employee

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