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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
alvinc23
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Black ink will not print

HP Recommended
Officejet 4622
macOS 10.15 Catalina

My black ink will not print. It worked with my previous cartridges (which I recycled now), and I decided to buy a non-HP brand ink. I put the new cartridges in and every color except black printed. I then take it out after I see that a blank page was printed out and see that a little bit of black ink leaked out, slightly to the bottom right of the interior of the printer. I am unsure if that may have affected it, but I cleaned most of it up so unless there is a "black ink" reader where it spilled, I do not think that is the issue. The colors are printing fine, but the black ink just won't seem to print. I cleaned the printhead, through the option on the printer, and manually with a non-lint cloth. The ink levels are being read perfectly fine, so I feel that it may have something to do with how the printer reads where to print the black ink. Any help on this would do. Thanks. 

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TEJ1602
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@alvinc23, Welcome to HP Support Community!

 

The third-party ink cartridges will work. But there are many cartridges in the market which are refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it is not working. Try a different cartridge supplier and check if that works.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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